Privacy Policy

1. Overview

Enviren Solar & Electrical (referred to as “Enviren”, “we”, “us” or “our”) respects your privacy. This policy explains how we manage personal information when you visit our website, request an energy assessment, contact us, request a quote, engage us to provide solar, battery, electrical or EV charging services, or otherwise interact with us.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information we collect

Depending on how you interact with us, we may collect:

• your name, telephone number, email address and contact preferences;
• your suburb, property address and service location;
• information about your property, roof, electricity usage, energy bills, existing solar or battery system, vehicles and energy requirements;
• information you include in enquiry forms, assessment forms, emails or telephone conversations;
• quotation, appointment, installation, warranty, payment and customer-service records;
• website usage information such as IP address, browser type, device information, referring pages and pages visited; and
• photographs or technical information relating to a property or completed installation, where provided or collected with appropriate authority.

Please do not provide sensitive information unless it is reasonably necessary for us to assist you.

3. How we collect information

We generally collect personal information directly from you through our website forms, energy assessment, telephone calls, emails, appointments, site inspections and service delivery. We may also receive information from an authorised representative, referral partner, contractor or publicly available source where permitted.

4. How we use personal information

We may use personal information to:

• respond to enquiries and prepare personalised assessments, recommendations and quotations;
• arrange site visits and provide, install and support our products and services;
• manage customer relationships, warranties, accounts and service records;
• communicate important service or appointment information;
• improve our website, services and customer experience;
• send marketing communications where you have consented or where otherwise permitted by law, with an option to unsubscribe; and
• meet our legal, regulatory, insurance and safety obligations.

5. When we disclose information

We may disclose personal information where reasonably necessary to service providers that support our business, including installers and contractors, technology and website providers, email and cloud hosting providers, professional advisers, payment or finance providers selected by you, manufacturers and warranty providers, and government or regulatory bodies where required by law.

We do not sell personal information. Some technology providers may process or store information outside Australia. Where the Australian Privacy Principles apply, we take reasonable steps appropriate to the circumstances before disclosing personal information overseas.

6. Cookies and website analytics

Our website may use essential cookies and similar technologies to operate forms, maintain security and remember preferences. If analytics, advertising, embedded maps, videos or reCAPTCHA services are enabled, those providers may collect technical information in accordance with their own privacy policies.

You can control many cookies through your browser settings. Blocking some cookies may affect website functionality.

7. Storage, security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures may include access controls, secure hosting, software maintenance and limiting access to people who need the information for their work.

No internet transmission or storage system is completely secure. We retain information only for as long as reasonably required for the purposes described in this policy or to meet legal, tax, insurance, warranty and business-record obligations, after which it is deleted or de-identified where appropriate.

8. Access and correction

You may ask to access personal information we hold about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected. Contact us using the details below. We may need to verify your identity and, where permitted, may decline a request with written reasons.

9. Privacy complaints

If you have a privacy concern, please contact us and explain the issue. We will acknowledge and investigate the complaint and aim to respond within a reasonable period. If you are not satisfied and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner through oaic.gov.au.

10. Changes to this policy

We may update this policy when our practices, services or legal obligations change. The current version will be published on this page with its latest revision date.